Frequently Asked Questions
Find answers to common questions about how our platform connects skilled building artisans with clients, ensuring a seamless experience for everyone involved.
General FAQ
Buildria is an online platform that connects building artisans, such as plumbers, electricians, carpenters, and more, with clients seeking their services. The platform allows artisans to showcase their skills, and clients can easily find and hire the right professionals for their building projects.
To sign up as an artisan, click on the "Sign Up" button on the homepage, select "Artisan" as your account type, and fill in the required details. Once your account is verified, you can create a profile showcasing your skills, experience, and previous work.
Clients can hire artisans by browsing through the profiles on the platform. Once you find an artisan you’re interested in, you can view their profile, check their availability, and send a booking request. The artisan will then confirm the booking and discuss further details with you.
Creating an account and browsing artisans is free. However, there might be service fees for booking artisans or subscription plans for premium features. Detailed pricing information can be found on our pricing page.
Payments are made securely through the platform. Clients can pay for services using various payment methods, and the funds are held in escrow until the work is completed to the client's satisfaction. Once the job is completed, the payment is released to the artisan.
In the event of a dispute, Buildria offers a dispute resolution process where both parties can present their case. Our support team will mediate and help resolve the issue fairly.
Yes, both clients and artisans can cancel bookings. However, cancellation policies may apply, depending on the time of cancellation. Please refer to our cancellation policy for more details.
Artisans on the platform are required to provide proof of their qualifications and past work. Clients can also review ratings and feedback from previous customers to ensure the artisan’s credibility.
After the completion of a job, clients are encouraged to leave a review on the artisan's profile. This helps other clients make informed decisions and allows artisans to build their reputation on the platform.
If you forget your password, click on the "Forgot Password" link on the login page. Enter your registered email address, and you'll receive a link to reset your password.
Yes, both artisans and clients can edit their profiles at any time. Simply log in to your account, go to the profile settings, and make the necessary changes.
You can contact our customer support team by clicking on the "Contact Us" link at the bottom of the page or by sending an email to teambuildria.io Our team is available 24/7 to assist you.
Yes, we take data security seriously. All personal information and payment details are encrypted and securely stored. We also comply with industry standards to protect your data.
Buildria offers a wide range of building-related services, including plumbing, electrical work, carpentry, masonry, painting, and more. You can browse the full list of services on the platform.
After completing a job, clients can rate artisans based on their performance. Ratings are out of 5 stars and can include written feedback. These ratings help maintain the quality of service on the platform.
To operate as a building artisan on our platform, you will need a valid business license specific to your region or industry. This typically includes a general contractor's license or a trade-specific license depending on the services you offer. Please check local regulations and requirements for more details, or consult with local licensing authorities to ensure compliance.
Payments
Our company is committed to providing a trustworthy and transparent service to our clients. We thoroughly vet and screen all contractors in our network to ensure that they are credible and reliable. We also provide detailed information about the contractors, such as their qualifications and experience, to help you make an informed decision. In addition, our company’s consultants will provide project supervision on behalf of the client to ensure the project is completed to the client’s satisfaction.
We thoroughly vet and screen all contractors in our network to ensure that they are qualified, experienced, and have a good reputation. Our company also has a rating system for our contractors, that allows clients to see other customer’s experiences and reviews of the contractor, this will help you to make an informed decision about the contractor.
Our escrow service works by holding your payments in a secure account until the contractor has provided evidence that they have completed the work to your satisfaction. This helps to protect your payments and ensure that the contractor completes the work as agreed. We use a reputable escrow service provider that is compliant with local regulations, in addition, we also have a consultant to oversee the process and resolve any disputes that may arise.
Our supervision service is provided by our company’s consultant, who will oversee the construction project on behalf of the client, this includes regular site visits, quality control and project management. We will provide regular updates on the progress of the project, and work with the contractor to ensure that the project is completed on time and to your satisfaction.
Our platform allows for easy communication between clients and contractors, you can use our communication tools like chat or video conferencing. We also have a consultant who is able to mediate communication and resolve any issues that may arise.
The process for making payments to the contractor will depend on the stage of the project, and it will be outlined in the contract. Our company uses an escrow service, which releases payments to the contractor when the work is completed and has passed a quality control check. We will provide you with regular updates on the status of your payments, and we can help you resolve any issues that may arise.
Our platform allows clients to view the progress of their project through a personalized dashboard, this includes access to project documents, photos, and videos. You will also receive regular updates on the project’s progress from our company’s consultant, and they will be available to answer any questions you have.
If you have any complaints or concerns, please contact our customer service team immediately. They will work with you and the contractor to resolve any issues as quickly as possible. Our consultant will also be available to address any concerns that may arise and ensure they are resolved in a timely manner.
The cost of our service will vary depending on the complexity of the project, and the services that you require. This can include a consultation fee, supervision fee, and a fee for the use of our escrow service. We will provide you with a detailed quote before you commit to using our services.
Yes, we would be happy to provide you with references or examples of past projects that we have managed, upon request.
In the event of a dispute, our company’s consultant will work to mediate a resolution between the client and the contractor. We will assess the situation and provide an unbiased assessment, and suggest options for resolution.
Our company has a dedicated quality control process in place to ensure the work meets the required standards. This includes regular site visits, inspections, and review of project documents. Our consultant will work with the contractor to ensure that all work is completed to the required standards, and that all necessary permits and inspections are obtained.
